Welcome to APSE

We are an association like no other for the professional pet sitter. See what makes us different inside!

If you need assistance, please contact us here.

Lost your password?
  • Pet Holidays Wallpaper

    Posted February 26, 2012 By in Pet Sitters With | No Comments

    Awww — How nice! Someone made a computer desktop wallpaper for APSE with ‘pet holiday’ reminders on them. That was so nice, we’re putting them all here so you can download them and use them for your computer screens.  Read More …

  • 6 Tips For Customer Retention

    Posted February 19, 2012 By in Pet Sitters With | No Comments

    This month APSE has focused on client retention and customer satisfaction. We had the Director of Operations at Zappos come and chat with us about creating a culture client’s love. So far we have had tips to satisfy clients, updates to our media library, forms for pet sitters, and marketing reports all based on improving client retention.

    The basic idea of client retention is to be there for them; be empathetic and do whatever you can for them. People have a general need to feel connected and acknowledged. So many business owners tend to focus on getting new clients rather than improving relationships with current clients. It is easier and more cost effective to focus on current clients than on getting new clients.

    Here are some specific things you can do to improve customer satisfaction: Read More …

  • Pet Holidays – A Great Way For Client Involvement

    Posted February 13, 2012 By in Marketing, Pet Sitters With | No Comments

    Mark these on your calendar! Let client’s know how ‘in the know’ you are by supplying them with this list of pet-centric holidays throughout the year. These are all holidays created by different organizations in order to raise awareness. By posting them on your Facebook wall, announcing them to workers, or creating a celebration around a certain day you help your business in multiple ways: It creates a fun environment (Squirrel Appreciation Day), it shows your company has compassion for certain causes (Pet Theft Awareness Day), and it gives you some great things to blog / share with your clients.

    We scoured the internet to find these, so Read More …

  • 6 Steps for Super Satisfied Clients

    Posted February 11, 2012 By in Marketing, Pet Sitters With | No Comments

    Hopefully as a business owner you have heard you should learn about your clients. You have probably also heard you need to focus on your demographics and learn whattype of clients would work well with your business. The downside to this is that sometimes we forget our clients are really people, too. With almost all people, communication and open mindedness is almost always the key to success. (Hear what members had to say and how other sitters keep client’s happy.)

    1. Give customers more than they expect

    Whether from promises you place on your website or from what others do in your area, know what your customers expect from you and then do more. For example: Read More …

Copyright © 2010—2018 Association of Pet Sitting Excellence. Call Anytime (800) 600-9124